General FAQ
Frequently Asked Questions and Essential Information You Should Know
How long will it take to get my orders?
Delivery times vary based on your location. For orders within Slovakia, shipping usually takes 2-3 business days.
Orders within Europe typically take 3-7 business days.
Detailed delivery information will be provided in your confirmation email.
How do I return/exchange an item?
Exchanges follow the same process as returns. If you need to exchange an item, please return the unwanted size, and we will issue a refund. You can place a new order at any time during this process.
To return an item, please use the provided link and include your order number and the email address used when placing the original order.
Do I need to set up an account to place an order?
You don't need an account to place an order; you can check out as a guest. However, creating an account allows for easier access to your order details, faster returns, and a quicker checkout process for future purchases.
Any question?
You can contact us through our contact page! We will be happy to assist you.
Product FAQ
Are your products eco-friendly?
Yes, all our clothing is made from eco-friendly materials, carefully selected to support our vision of a sustainable future. We prioritize responsibly sourced fabrics, such as organic or recycled materials. Additionally, our manufacturing is located within 200 km of Bratislava, allowing us to ensure high quality, better working conditions, and a reduced carbon footprint.
More information about our sustainability aproach you can read here.
Do you offer repair services for your clothing?
Yes, we offer repair services to help extend the life of your clothing. Simply contact our customer service team via contact form for details on how to arrange a repair.
How can I find out which size will fit me best?
General sizing information for Svahy products is included on our Sizing&fit page.
My leggings cracked after the first wear, is it okay?
Yes, it's perfectly normal. The cracking you hear comes from the fastening seams, which are only used to attach the individual parts of the leggings during manufacturing. These seams may make a cracking sound when you first wear them, but this is normal and does not affect the product's functionality.
Any question?
You can contact us through our contact page! We will be happy to assist you.
Shipping & Payment FAQ
How long will it take to get my orders?
Delivery times vary based on your location. For orders within Slovakia, shipping usually takes 2-3 business days.
Orders within Europe typically take 3-7 business days.
Detailed delivery information will be provided in your confirmation email.
How do I return/exchange an item?
Exchanges follow the same process as returns. If you need to exchange an item, please return the unwanted size, and we will issue a refund. You can place a new order at any time during this process.
To return an item, please use the provided link and include your order number and the email address used when placing the original order.
How long will it take to process my full refund?
We'll let you know as soon as we've received and reviewed your return, and whether your refund is approved. If it is, the refund will be processed to your original payment method within 10 business days. Keep in mind, it may take a bit of time for your bank or credit card company to post the refund. If it's been more than 15 business days since your refund was approved, please reach out to us via our contact form.
Where do you ship to?
We ship to all EU countries.
We do not typically ship overseas (at least for now). However, if you'd like our products delivered internationally, please contact us through our contact form.
Do you ship overseas?
We do not typically ship overseas (at least for now). However, if you'd like our products delivered internationally, please contact us through our contact form.
Any question?
You can contact us through our contact page! We will be happy to assist you.